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Services or Offerings?
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.

Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.

Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.

Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.

Need pricing information for new tech? Submit a request to receive a quote for hardware or software purchases, including bulk orders, upgrades, or specialized equipment.

Special support for events or meetings

Requests for technology equipment for special events, or other events on a temporary basis.

Request training for staff on district-supported technology tools or platforms. Perfect for onboarding, group workshops, or refreshers on key systems like Synergy, Google Workspace, or Microsoft 365.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Submit a request to reset a student's password if they are unable to access their district account.