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Services or Offerings?
Account Issues and Errors
  1. Services
  2. Accounts & Passwords
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Assessment Issues and Errors
  1. Services
  2. Special Requests
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Data Pulls
  1. Services
  2. Special Requests
Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.
Email and VPN Access from Outside the Country
  1. Services
  2. Special Requests
Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.
Equipment Pickup/Removal
  1. Services
  2. Special Requests
Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.
IT Project Request
  1. Services
  2. Project Managment Services
Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.
Request for Quote
  1. Services
  2. Special Requests
Need pricing information for new tech? Submit a request to receive a quote for hardware or software purchases, including bulk orders, upgrades, or specialized equipment.
Request Tech Support
  1. Services
  2. Special Requests
Request technical support for events or meetings, such as setup, live support, and troubleshooting to ensure smooth use of district technology.
Technology Equipment Request
  1. Services
  2. Special Requests
Request technology equipment for a classroom, office, special events, testing days, or one-time setups.
Technology Training Request
  1. Services
  2. Special Requests
Request training for staff on district-supported technology tools or platforms. Perfect for onboarding, group workshops, or refreshers on key systems like Synergy, Google Workspace, or Microsoft 365.
Chromebook Issues and Errors
  1. Services
  2. Computers, Laptops, and Chromebooks
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Clevertouch Issues
  1. Services
  2. Classroom Technology
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.
Papercut Issues and Errors
  1. Services
  2. Printers, Scanners, Copiers, and Papercut
Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.
Phone Issues and Errors
  1. Services
  2. Telephones, Voicemail, and Web Conferencing
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Student Password Reset
  1. Services
  2. Accounts & Passwords
Submit a request to reset a student's password if they are unable to access their district account.