Service Catalog

Categories (10)

Accounts & Passwords

Support for password resets, guest account setup, and email/VPN access.
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Software and Applications

Support for Synergy, Microsoft 365, eFinance, Google, Clever, and other software.
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Computers, Laptops, and Chromebooks

Hardware support for desktop, computers, laptops, Chromebooks, and related accessories.
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Classroom Technology

Support for Clevertouch's, tablets, document cameras, intercoms, and other teaching tools.
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Printers, Scanners, Copiers, and Papercut

Support for Papercut, printing, copying, and scanning hardware.
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Telephones, Voicemail, and Web Conferencing

Support for desk phones, voicemail, fax machines, and web conferencing platforms.
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Network and Wireless

Support for Wi-Fi and Ethernet internet issues, server or firewall problems, VPN access, and content filtering tools.
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Security, Viruses, and Physical Access

Support for virus reporting/removal, security cameras, door badges, and RAVE.
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Special Requests

Support for specialized needs that fall outside standard service categories: training, testing, equipment requests, and more.
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Project Managment Services

Support for initiating and managing technology-related projects.
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