My Recently Visited Services
Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.
Request help for district issues iPads, including syncing issues, app malfunctions, device settings, and hardware problems.
Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.
Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.
Get help with login issues, rostering errors, or navigations problems within ClassLink and its instructional applications.
Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Submit a password reset for a district employee account (LPSD staff).
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.
Get assistance with the RAVE Alert app, used for emergency notifications and safety communications. Includes help with installation, login, and functionality.
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Submit a request to reset a student's password if they are unable to access their district account.
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.
Report issues with your school’s intercom or PA system, such as sound distortion, paging malfunctions, or speaker failures in classrooms or hallways.
Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.