My Recently Visited Services
Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.
Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.
Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.
Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.
Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.
Get assistance with the RAVE Alert app, used for emergency notifications and safety communications. Includes help with installation, login, and functionality.
Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.
Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.
Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.
Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Submit a request to reset a student's password if they are unable to access their district account.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.