My Recently Visited Services
Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.
Request technical support for events or meetings, such as setup, live support, and troubleshooting to ensure smooth use of district technology.
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.
Submit a request to reset a student's password if they are unable to access their district account.
Get help with login issues, rostering errors, or navigations problems within ClassLink and its instructional applications.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Submit a password reset for a district employee account (LPSD staff).
Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).
Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.
Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.
Request technology equipment for a classroom, office, special events, testing days, or one-time setups.
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Request help with bade access issues, such as keycard failures, door scanner problems, or badge reactivation for building entry.
Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.