My Recently Visited Services
Report errors or functionality problems with the districts camera software, such as video feed issues, login problems, missing camera views, or moving schools.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Request access to your building's security cameras, followed by installation of the camera software on your district device.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.
Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.
Request the installation of a new document camera, or get help with setup, connectivity, and functionality of an existing document camera.
Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.
Get help with login issues, rostering errors, or navigations problems within ClassLink and its instructional applications.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Submit a request to reset a student's password if they are unable to access their district account.
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.
Get assistance with the RAVE Alert app, used for emergency notifications and safety communications. Includes help with installation, login, and functionality.
Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.
Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.
Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.
Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.