My Recently Visited Services
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Get help with login issues, rostering errors, or navigations problems within ClassLink and its instructional applications.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.
Request help with bade access issues, such as keycard failures, door scanner problems, or badge reactivation for building entry.
Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.
Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.
Request the installation of a new document camera, or get help with setup, connectivity, and functionality of an existing document camera.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.
Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.
Report issues with your school’s intercom or PA system, such as sound distortion, paging malfunctions, or speaker failures in classrooms or hallways.
Submit a request for updates or repairs to building signage, including digital or physical signs located outside district facilities.
Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).
Request technical support for events or meetings, such as setup, live support, and troubleshooting to ensure smooth use of district technology.
Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.
Submit a request to reset a student's password if they are unable to access their district account.