My Recently Visited Services
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Submit a request to reset a student's password if they are unable to access their district account.
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Get help with login issues, rostering errors, or navigations problems within ClassLink and its instructional applications.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Submit a request for updates or repairs to building signage, including digital or physical signs located outside district facilities.
Request the installation of a new wired network port (data drop) in your classroom or office.
Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.
Request training for staff on district-supported technology tools or platforms. Perfect for onboarding, group workshops, or refreshers on key systems like Synergy, Google Workspace, or Microsoft 365.
Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.
Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.
Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.
Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.
Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.
Need pricing information for new tech? Submit a request to receive a quote for hardware or software purchases, including bulk orders, upgrades, or specialized equipment.