My Recently Visited Services
Request help for district issues iPads, including syncing issues, app malfunctions, device settings, and hardware problems.
Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.
Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.
Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Submit a password reset for a district employee account (LPSD staff).
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.
Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.
Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.
Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.
Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).
Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.
Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.
Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.
Request to add or update the auto-attendant menu (phone tree) for your school or department. Ensure callers are routed correctly to the appropriate staff or office.
Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.
Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.
Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.
Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.
Request the installation of a new document camera, or get help with setup, connectivity, and functionality of an existing document camera.
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.