My Recently Visited Services

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Submit a request to reset a student's password if they are unable to access their district account.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.

Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.

Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.

Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.

Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.

Request the installation of a new document camera, or get help with setup, connectivity, and functionality of an existing document camera.

Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.

Troubleshooting for eFinance and the Employee Access Center (EAC).

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.