My Recently Visited Services

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Submit a password reset for a district employee account (LPSD staff).

Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Request the installation of a new wired network port (data drop) in your classroom or office.

Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.

Request to add or update the auto-attendant menu (phone tree) for your school or department. Ensure callers are routed correctly to the appropriate staff or office.

Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.

Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.

Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.

Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.

Request technology equipment for a classroom, office, special events, testing days, or one-time setups.