My Recently Visited Services
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Submit a request to reset a student's password if they are unable to access their district account.
Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.
Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Request technology equipment for a classroom, office, special events, testing days, or one-time setups.
Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Request access to your building's security cameras, followed by installation of the camera software on your district device.
Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.
Request technical support for events or meetings, such as setup, live support, and troubleshooting to ensure smooth use of district technology.
Get help with login issues, rostering errors, or navigations problems within ClassLink and its instructional applications.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.
Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.