My Recently Visited Services

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Submit a request to reset a student's password if they are unable to access their district account.

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Submit a password reset for a district employee account (LPSD staff).

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.

Request help with bade access issues, such as keycard failures, door scanner problems, or badge reactivation for building entry.

Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.

Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.

Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.

Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.

Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.

Troubleshooting problems with fax machines, such as connectivity issues, send/receive failures, or device errors.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.