My Recently Visited Services
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Report issues with your school’s intercom or PA system, such as sound distortion, paging malfunctions, or speaker failures in classrooms or hallways.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.
Submit a request to reset a student's password if they are unable to access their district account.
Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.
Submit a password reset for a district employee account (LPSD staff).
Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.
Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.
Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.
Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.
Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.
Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.
Request help for district issues iPads, including syncing issues, app malfunctions, device settings, and hardware problems.
Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.