My Recently Visited Services

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.

Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.

Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Submit a password reset for a district employee account (LPSD staff).

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.

Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.

Request technology equipment for a classroom, office, special events, testing days, or one-time setups.

Submit a request to reset a student's password if they are unable to access their district account.