My Recently Visited Services
Request to add or update the auto-attendant menu (phone tree) for your school or department. Ensure callers are routed correctly to the appropriate staff or office.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.
Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.
Submit a password reset for a district employee account (LPSD staff).
Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.
Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.
Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.
Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.
Report errors or functionality problems with the districts camera software, such as video feed issues, login problems, missing camera views, or moving schools.
Request access to your building's security cameras, followed by installation of the camera software on your district device.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Submit a request to reset a student's password if they are unable to access their district account.
Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.
Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.