My Recently Visited Services

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Submit a request to reset a student's password if they are unable to access their district account.

Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.

Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.

Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.

Need pricing information for new tech? Submit a request to receive a quote for hardware or software purchases, including bulk orders, upgrades, or specialized equipment.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.

Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.

Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.

Request the installation of a new wired network port (data drop) in your classroom or office.

Request access to your building's security cameras, followed by installation of the camera software on your district device.

Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.

Request the installation of a new document camera, or get help with setup, connectivity, and functionality of an existing document camera.

Report issues with your school’s intercom or PA system, such as sound distortion, paging malfunctions, or speaker failures in classrooms or hallways.

Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.

Request help for district issues iPads, including syncing issues, app malfunctions, device settings, and hardware problems.

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.

Submit a password reset for a district employee account (LPSD staff).

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.