My Recently Visited Services
Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.
Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.
Get assistance with the RAVE Alert app, used for emergency notifications and safety communications. Includes help with installation, login, and functionality.
Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.
Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.
Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.
Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.
Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.
Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Submit a request to reset a student's password if they are unable to access their district account.
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Troubleshooting for eFinance and the Employee Access Center (EAC).
Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.
Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.
Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.
Request technical support for events or meetings, such as setup, live support, and troubleshooting to ensure smooth use of district technology.
Request help with bade access issues, such as keycard failures, door scanner problems, or badge reactivation for building entry.