My Recently Visited Services

Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Request to add or update the auto-attendant menu (phone tree) for your school or department. Ensure callers are routed correctly to the appropriate staff or office.

Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.

Get help with login issues, rostering errors, or navigations problems within ClassLink and its instructional applications.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.

Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.

Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.

Submit a request to reset a student's password if they are unable to access their district account.

Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.

Request the installation of a new wired network port (data drop) in your classroom or office.

Request a custom data export for external organizations, research studies, or Freedom of Information Act (FOIA) requests. Please include as much detail as possible regarding the dataset, timeframe, and intended use.

Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.

Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.