My Recently Visited Services

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Google Classroom, Xello, ThinkCentral/myHRW, Read180/Math180, Unified Talent.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Submit a request to reset a student's password if they are unable to access their district account.

Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.

Installation of a new document camera.

Support for Ethernet-based (wired) connections, including no internet, slow speeds, or port configuration issues when plugged into a wall jack or docking station.

Submit a password reset for a district employee account (LPSD staff).

Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.

Request special access to your district email or VPN while traveling internationally. Access from outside the U.S is restricted and must be pre-approved to maintain network security.

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.

Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.

Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.