My Recently Visited Services
Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.
Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.
Submit a request to reset a student's password if they are unable to access their district account.
Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.
Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).
Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.
Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.
Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.
Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.
Request training for staff on district-supported technology tools or platforms. Perfect for onboarding, group workshops, or refreshers on key systems like Synergy, Google Workspace, or Microsoft 365.
Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.
Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.
Troubleshooting problems with fax machines, such as connectivity issues, send/receive failures, or device errors.
Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.
Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.
Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.
Request help with bade access issues, such as keycard failures, door scanner problems, or badge reactivation for building entry.
Request help for district issues iPads, including syncing issues, app malfunctions, device settings, and hardware problems.
Request to add or update the auto-attendant menu (phone tree) for your school or department. Ensure callers are routed correctly to the appropriate staff or office.
Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.
Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.
Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.
Report issues with your school’s intercom or PA system, such as sound distortion, paging malfunctions, or speaker failures in classrooms or hallways.
Get assistance with the RAVE Alert app, used for emergency notifications and safety communications. Includes help with installation, login, and functionality.
Submit a request to initiate an IT-related project, such as a new initiative, process improvement, or compliance-driven effort.