Peripheral Device Issues and Errors

About This Service

Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity errors, device recognition errors, being physically broken, and more.

Information Needed

  • For fastest turnaround, please include a specific building and room location.
  • Please include the asset tag of the device, if applicable:
    • If the device has a tag, it is located on a sticker on the device.
    • Number is below the barcode, usually starting with a "G" or "FY".
  • Leave a detailed description of the issue, which version of Windows you are using, what you are doing when the issue occurs, and any error messages that show up.