Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.
Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.
Request to add or update the auto-attendant menu (phone tree) for your school or department. Ensure callers are routed correctly to the appropriate staff or office.
Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.
Troubleshooting problems with fax machines, such as connectivity issues, send/receive failures, or device errors.
Assistance with web conferencing tools, such as Zoom, Microsoft Teams, or Google Meet. Includes support for login issues, camera/mic issues, scheduling, and hosting meetings.
Assistance with mass messaging or notification systems used by the district. Covers access issues, platform questions, or sending communication to staff, students, or families.