Popular Services

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Request technology equipment for a classroom, office, special events, testing days, or one-time setups.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Submit a request to reset a student's password if they are unable to access their district account.

Submit a password reset for a district employee account (LPSD staff).

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.

Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Request technical support for events or meetings, such as setup, live support, and troubleshooting to ensure smooth use of district technology.

Get help with Securly, the district’s web content filtering platform. Includes support for blocked sites, filter customization requests, and user/group access changes.

Troubleshooting for eFinance and the Employee Access Center (EAC).

Need to print from your device? Request help installing an existing printer on your laptop or desktop computer so it’s ready to use.

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.