Popular Services

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.

Request setup and installation of a new printer, scanner, or copier on your network or workstation. Includes driver setup, connectivity, and initial configuration.

Get help with Papercut multifunction printer/copier (MFPC) machines, such as printing errors, login issues, queue problems, paper jams, scanning glitches, and more.

Report errors or functionality problems with the districts camera software, such as video feed issues, login problems, missing camera views, or moving schools.

Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.

Request access to your building's security cameras, followed by installation of the camera software on your district device.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.

Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Request the installations of approved software on a district-issued device. Installation is subject to licensing availability and district approval.

Request technical support for events or meetings, such as setup, live support, and troubleshooting to ensure smooth use of district technology.

Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.