Popular Services

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Request support for hardware problems on district issued laptops, such as not turning on, overheating, battery issues, and more.

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Get help with login issues, rostering errors, or navigations problems within Clever and its instructional applications.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Request access to your personal network drive (H:) or a department shared network folder. Also includes support for mapping drives or fixing access errors.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Submit a request to reset a student's password if they are unable to access their district account.

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Troubleshooting for eFinance and the Employee Access Center (EAC).

Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.

Report a suspected virus or malware infection on your district device and request assistance with scanning, removal, and restoring secure functionality.

Support for Google-based tools, including Google Classroom, Unified Talent, etc. Covers login issues, syncing, file sharing, and classroom management tools.

Request support for hardware problems on district desktops, such as display problems, not turning on, damaged connection cables, and more.

Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.

Request access to the district’s VPN software to securely connect to internal systems while working offsite or traveling.

Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.

Request pickup or removal of IT equipment that needs to be moved or is damaged, obsolete, or no longer needed.

Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.

Request access to your building's security cameras, followed by installation of the camera software on your district device.

Request training for staff on district-supported technology tools or platforms. Perfect for onboarding, group workshops, or refreshers on key systems like Synergy, Google Workspace, or Microsoft 365.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.