Popular Services

Need help with an app not listed above? Submit a request for troubleshooting or assistance with any other district-approved software or online tool.

Problems related to logging in, account lockouts, access denials, or unexpected error messages when attempting to sign into district systems.

Report Chromebook problems such as broken screens, battery or charging issues, non-working headphone jacks, or devices that won't power on.

Assistance with Synergy, such as troubleshooting for ParentVUE, StudentVUE, and AdminVUE access, navigation, or data entry questions.

Request help with district desk or mobile phones, including technical issues, display name updates, extension problems, or other general phone related questions.

Get help with login issues, rostering errors, or navigations problems within Clever and it's instructional applications.

Report any problems with your Clevertouch display, including unresponsive screens, connection issues, audio problems, or display errors.

Issues regarding the hardware of a laptop computer.

Submit a request to reset a student's password if they are unable to access their district account.

Issues regarding the hardware of a desktop computer.

Get help with technical problems or error messages when using assessment testing platforms such as NWEA, MSTEP, WIDA.

Support for voicemail issues such as PIN resets, access errors, message playback problems, or voicemail setup and configuration.

Support for miscellaneous classroom devices not listed elsewhere. This includes help with 3D printers, VR headsets, drones, scanners, and other STEM-related or educational hardware.

Submit a request for a temporary technology access account for a non-district employee (e.g., long-term substitute, contactor, or visitor).

Report problems with non-papercut printing devices, including standalone printers, scanners, and copiers. Resolving hardware issues, connection problems, and functionality errors.

Requests for technology equipment for special events, or other events on a temporary basis.

Get help accessing, managing, or troubleshooting your district-issued email account, such as login issues, syncing problems, or general Outlook support.

Google Classroom, Xello, ThinkCentral/myHRW, Read180/Math180, Unified Talent.

Assistance with Microsoft Office and Office 365, such as Word, Excel, PowerPoint, Outlook, and Teams. Covers access issues, syncing issues, and functionality questions.

Having trouble connecting to Wi-Fi? Get support for wireless access problems, dropped connections, login errors, or poor signal strength on your device.

Request setup for a new district phone, whether it's a desk phone or district issues mobile phone. Support for extension configuration, voicemail setup, and basic functionality checks.

Request help for district issues iPads, including syncing issues, app malfunctions, device settings, and hardware problems.

Troubleshoot external accessories such as monitors, keyboards, docking stations, and more. Includes support for connectivity and device recognition errors.

Troubleshooting for eFinance an the Employee Access Center (EAC).

Request help with bade access issues, such as keycard failures, door scanner problems, or badge reactivation for building entry.