Summary

A 403 error means you are logging in under invalid credentials (example shown below). Usually this means you are signing in using your firstname.lastname@lansingschoools.net, instead of your district email. 

• In NWEA, some users emails were changed to f.lastname@lansingschools.net, while others remained the same prior to the change, LLLLLFMMDD@lansingschools.net. Try both before submitting a work order. 

Step-by-Step Instructions

1. Log out of the application

2. Clear your cache under your browser settings to ensure a smooth process. 

3. Log back in using your district credentials (f.lastname@lansingschools.net, or in some cases, LLLLLFMMDD@lansingschools.net). 

4. If you forgot your password, select Forgot Password and a password reset link will be sent to your district email.

Troubleshooting/Notes

• Always ensure you are logging in with your district email address (f.lastname@lansingschools.net), in some cases, try your old email (LLLLLFMMDD@lansingschools.net).
• An error code, starting with 400 usually means it's something to do with your credentials, cookies, etc. 
• An error code, starting with 500, usually means it's a system problem and you should submit a ticket.